Returns

We want you to be happy with your purchase.

If, for whatever reason, you change your mind or are not happy with a purchase you have made directly from Twins & More Limited, then please return the item within 30(ish) days for a full refund or account credit subject to the following conditions:

– The goods are returned within 30 days of the delivery date
– The goods (including any packaging) are in perfect, unused and saleable condition
– The goods are accompanied by a receipt.

How to return an item purchased from Twins & More

It is your responsibility to ensure that any items being returned are carefully wrapped and packaged for return to us, as you will be liable for any damage caused during transit, and it may result in a deduction in the refund amount. The final refund amount is at our discretion.

You must pay all costs of returning goods to us unless the goods returned are faulty, in which case we will refund you the shipping costs.

Please contact us at anna@twinsandmore.co before returning any products so we can advise you of the return address.

We are unable to accept change of mind returns on gift vouchers, downloadable products, perishable items or health products such as but not limited to breastfeeding pillows, breast pump accessories, nursing teas, and herbal supplements, so please consider this before making your purchase.

Sale Items

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Faulty Items

If you receive an item that was purchased directly through Twins & More Limited that is faulty or not fit for purpose, please contact anna@twinsandmore.co, providing your name, date of purchase and a full description of the issue or fault. Please also provide photos. We will then make arrangements to either have the item fixed or replaced.

Damaged Items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from its journey to you. However, if damage has occurred to the product(s) inside, please contact us at anna@twinsandmore.co, and we will be more than happy to resolve any issues.

Faulty Products

It happens – even with the best of brands! So if and when it does, we want to resolve the problem for you as soon as possible.

If you receive an item that was purchased directly through Twins & More Limited that is faulty or not fit for purpose, please contact anna@twinsandmore.co, providing your name, date of purchase and a full description of the issue or fault. Please also provide photos. We will then make arrangements to either have the item fixed or replaced.

Please Note

For any purchases made through one of our affiliate links, please liaise directly with the company you purchased the product from, as we are not able to accept returns on these items. If you are having any issues, then please contact us, and we can provide some assistance if necessary.