Returns & Refunds

We want you to be happy with your purchase.

Physical products

Twins & More Limited no longer sells or ships physical products, so we are not able to accept product returns.

Downloadable products

Because digital products can't be returned once they've been downloaded, we don't offer refunds on downloadable products, except under our happiness guarantee below.

Our 30-day happiness guarantee on the Preparing for Twins Bundle

If you are not happy with your Preparing for Twins Bundle for any reason, email anna@twinsandmore.co within 30 days of your purchase date with your order number, and we'll give you a full refund. We'll refund you to your original payment method within 5 business days of your email.

Faulty downloads

If a file won't open, is missing pages or isn't what was described, email anna@twinsandmore.co and we'll fix it, send you a working copy or refund you.

Your consumer rights

Nothing in this policy limits any rights you have under consumer laws that can't be excluded, such as the New Zealand Consumer Guarantees Act 1993 or the UK Consumer Rights Act 2015.

Products bought through our affiliate links

For any purchases made through one of our affiliate links, any return or refund needs to be arranged directly with the company you purchased the product from (your place of purchase), as we are not able to accept returns or process refunds on these items. If you are having any issues, please contact us at anna@twinsandmore.co and we can help where we can.