Shipping & Delivery
What are your shipping rates?
Each of our products has different shipping rates as they vary in size, and it depends on where in the world you live.
You can find the details on all our shipping rates once you add the product to your cart and share with us your delivery address. The shipping rate will be automatically calculated at the checkout.
When will my order be despatched?
We aim to have your order on the courier as soon as we can, as I know one of the most frustrating things about shopping online is waiting for your goodies to arrive! Your order will typically ship within 1-2 business days.
I have not received my order. What can I do?
If you feel that the shipping time is taking longer than expected, please check on the status of your order in your Twins & More customer account. Details of your courier tracking number will be listed against your order which you can use to trace your package. If you are unable to see the tracking details, please get in touch with us at email@example.com; we will be able to help.
My order was received damaged, what can I do?
If you receive your order and it is damaged, please get in touch with us immediately at firstname.lastname@example.org. We will be more than happy to replace the item(s) for you and ensure your new order arrives safely. You will need to send the order back to us via courier. Once we have received the order, we will immediately send a replacement.
Do you deliver overseas?
Yes, in most cases, we ship internationally. However, at this time, the Twin Z Pillows are only available to ship within the US.